/* Base reset (the prototype got this from its host page) */
[hidden] { display: none !important; }
html { -webkit-text-size-adjust: 100%; }
:root { padding-top: env(safe-area-inset-top, 0px); padding-bottom: env(safe-area-inset-bottom, 0px); }
body { margin: 0; }
img { max-width: 100%; }

/* Layout: two portals on one data set. Customer portal = AI chat left, own tickets right. Admin portal = category rail left, list / centered ticket. Colors from the Benexa brand sheet; system font until a typeface is chosen. */
:root {
  --bg: #F1F5F9;
  --surface: #FFFFFF;
  --sunken: #E8EEF4;
  --line: #E2E8F0;
  --line-strong: #CBD5E1;
  --fg: #0F172A;
  --muted: #64748B;
  --faint: #94A3B8;
  --accent: #003b5d;
  --accent-ink: #FFFFFF;
  --accent-soft: #E0F2FE;
  --highlight: #1aaddf;
  --admin: #002942;
  --admin-ink: #FFFFFF;
  --bot: #E0F2FE;
  --ok: #0F6E56;   --ok-soft: #DCF1EA;
  --warn: #B45309; --warn-soft: #FDF0DD;
  --crit: #B42318; --crit-soft: #FDE5E2;
  --info: #0b84ab; --info-soft: #E0F2FE;
  --note: #FEF6E4;
  --font-display: system-ui, -apple-system, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;
  --font-body: system-ui, -apple-system, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;
  --font-mono: ui-monospace, "SF Mono", "Cascadia Mono", Consolas, Menlo, monospace;
  --radius: 10px;
}
@media (prefers-color-scheme: dark) { :root:not([data-theme="light"]) {
  --bg: #07131C; --surface: #0D1F2B; --sunken: #132A38; --line: #1E3A4C; --line-strong: #2B4B5F;
  --fg: #E2E8F0; --muted: #94A3B8; --faint: #64748B;
  --accent: #1aaddf; --accent-ink: #002942; --accent-soft: #0C3347; --highlight: #1aaddf;
  --admin: #7CC9EA; --admin-ink: #002942; --bot: #12293A;
  --ok: #4FBF9B; --ok-soft: #0E2E26; --warn: #F0A54A; --warn-soft: #33230C;
  --crit: #F08878; --crit-soft: #3A1712; --info: #4CC0E6; --info-soft: #0C2F40; --note: #2B2513;
  color-scheme: dark; } }
:root[data-theme="dark"] {
  --bg: #07131C; --surface: #0D1F2B; --sunken: #132A38; --line: #1E3A4C; --line-strong: #2B4B5F;
  --fg: #E2E8F0; --muted: #94A3B8; --faint: #64748B;
  --accent: #1aaddf; --accent-ink: #002942; --accent-soft: #0C3347; --highlight: #1aaddf;
  --admin: #7CC9EA; --admin-ink: #002942; --bot: #12293A;
  --ok: #4FBF9B; --ok-soft: #0E2E26; --warn: #F0A54A; --warn-soft: #33230C;
  --crit: #F08878; --crit-soft: #3A1712; --info: #4CC0E6; --info-soft: #0C2F40; --note: #2B2513;
  color-scheme: dark;
}
* { box-sizing: border-box; }
body { background: var(--bg); color: var(--fg); font-family: var(--font-body); font-size: 16px; line-height: 1.5; }
button, input, select, textarea { font: inherit; color: inherit; }
:focus-visible { outline: 2px solid var(--highlight); outline-offset: 2px; }
h1, h2, h3 { font-family: var(--font-display); text-wrap: balance; }

.wrap { max-width: 1280px; margin: 0 auto; padding-inline: 20px; padding-block: 20px 32px; display: grid; gap: 20px; }

/* Header */
.top { display: flex; flex-wrap: wrap; align-items: center; justify-content: space-between; gap: 12px 24px; }
.brand { display: flex; align-items: center; gap: 12px; }
.mark-logo { display: block; flex: none; line-height: 0; }
.mark-logo img { width: 40px; height: 40px; display: block; }
.mark { width: 36px; height: 36px; border-radius: 9px; background: var(--admin); color: var(--admin-ink); box-shadow: inset 0 -3px 0 var(--highlight); display: grid; place-items: center; font-family: var(--font-display); font-weight: 700; font-size: 18px; }
body.is-admin .mark { background: var(--admin); color: var(--admin-ink); }
.brand h1 { margin: 0; font-size: 20px; font-weight: 700; letter-spacing: -0.015em; color: var(--accent); }
:root[data-theme="dark"] .brand h1 { color: var(--fg); }
@media (prefers-color-scheme: dark) { :root:not([data-theme="light"]) .brand h1 { color: var(--fg); } }
.brand p { margin: 0; color: var(--muted); font-size: 14px; }
.portal-switch { display: flex; gap: 4px; background: var(--sunken); padding: 4px; border-radius: 10px; }
.portal-switch button { border: 0; background: transparent; padding: 7px 14px; border-radius: 7px; font-weight: 600; font-size: 15px; color: var(--muted); cursor: pointer; display: inline-flex; gap: 6px; align-items: center; }
.portal-switch button[aria-pressed="true"] { background: var(--surface); color: var(--fg); box-shadow: 0 1px 2px rgb(0 0 0 / .08); }
.portal-switch svg { width: 15px; height: 15px; }

.proto { font-size: 14px; color: var(--muted); background: var(--sunken); border-radius: 8px; padding: 10px 14px; }
.proto strong { color: var(--fg); font-weight: 600; }

.panel { background: var(--surface); border: 1px solid var(--line); border-radius: var(--radius); min-width: 0; }
.panel-head { display: flex; flex-wrap: wrap; align-items: center; justify-content: space-between; gap: 8px 12px; padding: 14px 18px; border-bottom: 1px solid var(--line); }
.panel-head h2 { margin: 0; font-size: 16px; font-weight: 600; }
.eyebrow { font-size: 12px; text-transform: uppercase; letter-spacing: .08em; color: var(--muted); font-weight: 600; }

.btn { border: 0; border-radius: 8px; padding: 9px 16px; font-weight: 600; cursor: pointer; background: var(--accent); color: var(--accent-ink); }
.btn:disabled { opacity: .5; cursor: default; }
.btn.ghost { background: transparent; color: var(--fg); border: 1px solid var(--line); }
.btn.admin { background: var(--admin); color: var(--admin-ink); }
.btn.small { padding: 6px 12px; font-size: 14px; }

label { display: grid; gap: 4px; font-size: 14px; font-weight: 600; }
input, select, textarea.f { border: 1px solid var(--line-strong); border-radius: 8px; padding: 9px 11px; background: var(--bg); font-weight: 400; min-width: 0; width: 100%; }
textarea.f { resize: vertical; min-height: 90px; }
.hint { font-size: 13px; color: var(--muted); font-weight: 400; }

.chip { font-size: 12px; font-weight: 600; padding: 2px 8px; border-radius: 999px; white-space: nowrap; }
.st-open { background: var(--info-soft); color: var(--info); }
.st-work { background: var(--warn-soft); color: var(--warn); }
.st-wait { background: var(--sunken); color: var(--muted); }
.st-done { background: var(--ok-soft); color: var(--ok); }
.chip.src { background: var(--sunken); color: var(--muted); }
.chip.ex { background: transparent; border: 1px dashed var(--line); color: var(--muted); font-weight: 500; }
.prio { display: inline-flex; align-items: center; gap: 6px; font-size: 14px; }
.prio::before { content: ""; width: 8px; height: 8px; border-radius: 2px; background: var(--line); }
.prio[data-p="Hoch"]::before { background: var(--crit); }
.prio[data-p="Mittel"]::before { background: var(--warn); }
.prio[data-p="Niedrig"]::before { background: var(--info); }
.tid { font-family: var(--font-mono); font-size: 12.5px; color: var(--fg); }

/* ============ Customer portal ============ */
.tabs { display: none; gap: 6px; background: var(--sunken); padding: 4px; border-radius: 10px; }
.tabs button { flex: 1; border: 0; background: transparent; padding: 8px 10px; border-radius: 7px; font-weight: 600; font-size: 15px; color: var(--muted); cursor: pointer; }
.tabs button[aria-selected="true"] { background: var(--surface); color: var(--fg); box-shadow: 0 1px 2px rgb(0 0 0 / .08); }

.grid { display: grid; grid-template-columns: minmax(0, 1.05fr) minmax(0, 1fr); gap: 20px; align-items: start; }

.chat { display: flex; flex-direction: column; height: min(740px, calc(100vh - 190px)); min-height: 520px; }
.agent { display: flex; align-items: center; gap: 10px; }
.avatar { width: 32px; height: 32px; border-radius: 50%; background: var(--accent-soft); color: var(--accent); display: grid; place-items: center; font-family: var(--font-display); font-weight: 700; font-size: 13px; flex: none; }
.agent small { display: block; color: var(--muted); font-size: 13px; line-height: 1.2; }
.agent b { font-weight: 600; font-size: 15px; }
.chan { display: flex; gap: 6px; }
.chan button { border: 1px solid var(--line); background: var(--surface); border-radius: 8px; padding: 6px 10px; font-size: 14px; cursor: pointer; display: inline-flex; align-items: center; gap: 6px; }
.chan button[aria-pressed="true"] { background: var(--accent-soft); border-color: var(--accent); color: var(--accent); font-weight: 600; }
.chan svg { width: 15px; height: 15px; }

.log { flex: 1; overflow-y: auto; padding: 18px; display: flex; flex-direction: column; gap: 12px; }
.msg { max-width: 85%; padding: 10px 14px; border-radius: 14px; white-space: pre-wrap; overflow-wrap: anywhere; font-size: 15.5px; }
.msg.bot { background: var(--bot); border-bottom-left-radius: 4px; align-self: flex-start; }
.msg.me { background: var(--accent); color: var(--accent-ink); border-bottom-right-radius: 4px; align-self: flex-end; }
.msg.thinking { color: var(--muted); font-style: italic; }
.event { align-self: center; font-size: 13px; display: flex; align-items: center; gap: 8px; background: var(--ok-soft); color: var(--ok); padding: 6px 12px; border-radius: 999px; font-weight: 500; text-align: center; }
.event.err { background: var(--crit-soft); color: var(--crit); }

.quick { display: flex; flex-wrap: wrap; gap: 8px; padding: 0 18px 12px; }
.quick button { border: 1px solid var(--line); background: var(--surface); border-radius: 999px; padding: 5px 12px; font-size: 14px; cursor: pointer; color: var(--fg); }
.quick button:hover { border-color: var(--accent); color: var(--accent); }
.composer { display: flex; gap: 8px; padding: 12px; border-top: 1px solid var(--line); }
.composer textarea { flex: 1; min-width: 0; resize: none; border: 1px solid var(--line-strong); border-radius: 8px; padding: 10px 12px; background: var(--bg); height: 46px; max-height: 140px; }

.call { flex: 1; display: grid; place-items: center; padding: 24px; text-align: center; }
.call-inner { max-width: 380px; display: grid; gap: 14px; justify-items: center; }
.call-ring { width: 96px; height: 96px; border-radius: 50%; background: var(--accent-soft); display: grid; place-items: center; color: var(--accent); }
.call-ring svg { width: 40px; height: 40px; }
.call h3 { margin: 0; font-size: 20px; font-weight: 600; }
.call p { margin: 0; color: var(--muted); }
.call ul { text-align: left; margin: 0; padding-left: 20px; color: var(--muted); font-size: 15px; }

.side { display: grid; gap: 20px; min-width: 0; }
.stats { display: flex; flex-wrap: wrap; gap: 4px 18px; font-size: 14px; color: var(--muted); }
.stats b { color: var(--fg); font-variant-numeric: tabular-nums; font-weight: 600; }
.tlist { list-style: none; margin: 0; padding: 0; }
.ticket { display: grid; grid-template-columns: 4px minmax(0, 1fr); border-bottom: 1px solid var(--line); }
.ticket:last-child { border-bottom: 0; }
.stripe { background: var(--line); }
.ticket[data-status="Offen"] .stripe { background: var(--info); }
.ticket[data-status="In Bearbeitung"] .stripe { background: var(--warn); }
.ticket[data-status="Gelöst"] .stripe { background: var(--ok); }
.ticket[data-prio="Hoch"] .stripe { background: var(--crit); }
.ticket[data-prio="Mittel"] .stripe { background: var(--warn); }
.ticket[data-prio="Niedrig"] .stripe { background: var(--info); }
.ticket .body { min-width: 0; }
.ticket button.row { all: unset; box-sizing: border-box; display: grid; gap: 4px; padding: 12px 16px; cursor: pointer; min-width: 0; width: 100%; }
.ticket button.row:focus-visible { outline: 2px solid var(--accent); outline-offset: -2px; }
.ticket button.row:hover { background: var(--sunken); }
.t-top { display: flex; flex-wrap: wrap; gap: 6px 10px; align-items: center; font-size: 13px; color: var(--muted); }
.t-title { font-weight: 600; font-size: 15.5px; overflow-wrap: anywhere; }
.t-detail { padding: 0 16px 14px; display: grid; gap: 10px; }
.unread { background: var(--accent); color: var(--accent-ink); }
.empty { padding: 28px 18px; color: var(--muted); text-align: center; }

.thread { display: grid; gap: 8px; }
.post { border: 1px solid var(--line); border-radius: 8px; padding: 8px 12px; min-width: 0; }
.post header { display: flex; flex-wrap: wrap; justify-content: space-between; gap: 4px 12px; font-size: 13px; color: var(--muted); margin-bottom: 2px; }
.post header b { color: var(--fg); font-weight: 600; }
.post p { margin: 0; white-space: pre-wrap; overflow-wrap: anywhere; font-size: 15px; }
.post.support { background: var(--accent-soft); border-color: transparent; }
.post.nova { background: var(--bot); border-color: transparent; }
.post.note { background: var(--note); border-color: transparent; }
.reply-row { display: flex; gap: 8px; }
.reply-row input { flex: 1; }

form.new { display: grid; gap: 12px; padding: 16px 18px 18px; }
.row2 { display: grid; grid-template-columns: 1fr 1fr; gap: 12px; }
.form-foot { display: flex; justify-content: space-between; align-items: center; gap: 12px; flex-wrap: wrap; }

/* ============ Admin portal ============ */
.admin-shell { display: grid; grid-template-columns: 200px minmax(0, 1fr); gap: 20px; align-items: start; }
.anav { display: grid; gap: 4px; position: sticky; top: calc(16px + env(safe-area-inset-top, 0px)); }
.anav button { all: unset; box-sizing: border-box; cursor: pointer; padding: 9px 12px; border-radius: 8px; font-weight: 600; font-size: 15px; color: var(--muted); display: flex; justify-content: space-between; gap: 8px; }
.anav button:hover { background: var(--sunken); color: var(--fg); }
.anav button[aria-current="page"] { background: var(--admin); color: var(--admin-ink); }
.anav button:focus-visible { outline: 2px solid var(--accent); }
.anav .count { font-variant-numeric: tabular-nums; font-weight: 500; }
.anav .who { margin-top: 16px; padding: 12px; border-top: 1px solid var(--line); font-size: 14px; color: var(--muted); display: grid; gap: 6px; }
.anav .who select { font-size: 14px; padding: 6px 8px; }

.kpis { display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); gap: 12px; }
.kpi { background: var(--surface); border: 1px solid var(--line); border-radius: var(--radius); padding: 12px 16px; display: grid; gap: 2px; }
.kpi span { font-size: 13px; color: var(--muted); }
.kpi b { font-family: var(--font-display); font-size: 26px; font-weight: 600; font-variant-numeric: tabular-nums; line-height: 1.2; }
.kpi.alert b { color: var(--crit); }

.admin-main { display: grid; gap: 16px; min-width: 0; }
.queue-wrap { display: grid; grid-template-columns: minmax(0, 1.25fr) minmax(0, 1fr); gap: 16px; align-items: start; }
.filters { display: flex; flex-wrap: wrap; gap: 6px; align-items: center; }
.filters button { border: 1px solid var(--line); background: var(--surface); border-radius: 999px; padding: 4px 12px; font-size: 14px; cursor: pointer; }
.filters button[aria-pressed="true"] { background: var(--admin); border-color: var(--admin); color: var(--admin-ink); font-weight: 600; }
.filters input { width: 180px; padding: 5px 10px; font-size: 14px; }
.table-scroll { overflow-x: auto; }
table.q { width: 100%; border-collapse: collapse; font-size: 14.5px; min-width: 560px; }
table.q th { text-align: left; font-size: 12px; text-transform: uppercase; letter-spacing: .06em; color: var(--muted); font-weight: 600; padding: 10px 12px; border-bottom: 1px solid var(--line); white-space: nowrap; }
table.q td { padding: 10px 12px; border-bottom: 1px solid var(--line); vertical-align: top; }
table.q tr:last-child td { border-bottom: 0; }
table.q tbody tr { cursor: pointer; }
table.q tbody tr:hover { background: var(--sunken); }
table.q tbody tr[aria-selected="true"] { background: var(--accent-soft); }
table.q .ttl { font-weight: 600; overflow-wrap: anywhere; }
table.q .sub { color: var(--muted); font-size: 13px; }
.num { font-variant-numeric: tabular-nums; white-space: nowrap; }

.detail { position: sticky; top: calc(16px + env(safe-area-inset-top, 0px)); }
.detail-body { padding: 16px 18px; display: grid; gap: 14px; }
.detail h3 { margin: 0; font-size: 18px; font-weight: 600; overflow-wrap: anywhere; }
.fields { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 10px; }
.cust { font-size: 14px; color: var(--muted); display: flex; flex-wrap: wrap; gap: 4px 14px; }
.cust b { color: var(--fg); font-weight: 600; }
details.transcript { border: 1px solid var(--line); border-radius: 8px; }
details.transcript summary { cursor: pointer; padding: 8px 12px; font-size: 14px; font-weight: 600; }
details.transcript .tx { padding: 0 12px 12px; display: grid; gap: 6px; font-size: 14px; max-height: 260px; overflow-y: auto; }
details.transcript .tx p { margin: 0; white-space: pre-wrap; overflow-wrap: anywhere; }
details.transcript .tx b { font-weight: 600; }
.compose { display: grid; gap: 8px; }
.compose-mode { display: flex; gap: 4px; }
.compose-mode button { border: 1px solid var(--line); background: var(--surface); border-radius: 7px; padding: 4px 10px; font-size: 13.5px; cursor: pointer; }
.compose-mode button[aria-pressed="true"] { border-color: var(--admin); color: var(--admin); font-weight: 600; }
.compose-actions { display: flex; flex-wrap: wrap; justify-content: space-between; gap: 8px; }

.settings { display: grid; gap: 16px; padding: 18px; max-width: 760px; }
.settings .row2 { gap: 16px; }
.settings .saved { font-size: 14px; color: var(--ok); }

.toast { position: fixed; left: 50%; bottom: calc(20px + env(safe-area-inset-bottom, 0px)); transform: translateX(-50%); background: var(--fg); color: var(--bg); padding: 10px 16px; border-radius: 8px; font-size: 15px; box-shadow: 0 6px 20px rgb(0 0 0 / .2); max-width: calc(100% - 32px); }

@media (max-width: 1080px) {
  .queue-wrap { grid-template-columns: minmax(0, 1fr); }
  .detail { position: static; }
}
@media (max-width: 860px) {
  .tabs { display: flex; }
  .grid { grid-template-columns: minmax(0, 1fr); }
  .grid[data-view="chat"] .side { display: none; }
  .grid[data-view="tickets"] .chat-panel { display: none; }
  .chat { height: calc(100vh - 250px); min-height: 460px; }
  .admin-shell { grid-template-columns: minmax(0, 1fr); }
  .anav { position: static; grid-auto-flow: column; overflow-x: auto; }
  .anav .who { display: none; }
  .kpis { grid-template-columns: repeat(2, minmax(0, 1fr)); }
}
@media (max-width: 480px) {
  .wrap { padding-inline: 16px; }
  .row2, .fields { grid-template-columns: 1fr; }
  .chan .lbl { display: none; }
  .msg { max-width: 92%; }
  .filters input { width: 100%; }
}
@media (prefers-reduced-motion: no-preference) {
  .msg, .event { animation: in .18s ease-out; }
  @keyframes in { from { transform: translateY(4px); opacity: .4; } to { transform: none; opacity: 1; } }
}
/* ---- Accounts & login ---- */
.account { display: flex; flex-wrap: wrap; align-items: center; gap: 8px 12px; }
.me-chip { display: inline-flex; align-items: center; gap: 8px; font-size: 14px; background: var(--surface); border: 1px solid var(--line); border-radius: 999px; padding: 4px 6px 4px 4px; }
.me-chip .ini { width: 26px; height: 26px; border-radius: 50%; background: var(--accent-soft); color: var(--accent); display: grid; place-items: center; font-weight: 700; font-size: 12px; font-family: var(--font-display); }
body.is-admin .me-chip .ini { background: var(--admin); color: var(--admin-ink); }
.me-chip b { font-weight: 600; }
.me-chip span.co { color: var(--muted); }
.linkbtn { all: unset; cursor: pointer; font-size: 14px; color: var(--muted); text-decoration: underline; text-underline-offset: 3px; }
.linkbtn:hover { color: var(--fg); }
.linkbtn:focus-visible { outline: 2px solid var(--accent); outline-offset: 2px; border-radius: 3px; }

.auth { display: grid; gap: 0; }
.auth-tabs { display: flex; gap: 4px; background: var(--sunken); padding: 4px; border-radius: 9px; }
.auth-tabs button { flex: 1; border: 0; background: transparent; padding: 7px 10px; border-radius: 6px; font-weight: 600; font-size: 15px; color: var(--muted); cursor: pointer; }
.auth-tabs button[aria-selected="true"] { background: var(--surface); color: var(--fg); box-shadow: 0 1px 2px rgb(0 0 0 / .08); }
.auth-body { display: grid; gap: 14px; padding: 18px; }
.auth-body form { display: grid; gap: 12px; }
.auth-intro { margin: 0; color: var(--muted); font-size: 15px; }
.err { font-size: 14px; color: var(--crit); background: var(--crit-soft); border-radius: 7px; padding: 8px 12px; }
.okmsg { font-size: 14px; color: var(--ok); background: var(--ok-soft); border-radius: 7px; padding: 8px 12px; }
.demo { font-size: 14px; border: 1px dashed var(--line); border-radius: 8px; padding: 10px 12px; display: grid; gap: 4px; color: var(--muted); }
.demo b { color: var(--fg); font-weight: 600; }
.demo code { font-family: var(--font-mono); font-size: 13px; color: var(--fg); }
.demo button { justify-self: start; }
.why { display: grid; gap: 6px; padding: 14px 18px; border-top: 1px solid var(--line); font-size: 14px; color: var(--muted); }
.why b { color: var(--fg); font-weight: 600; }

.staff-login { max-width: 440px; margin: 24px auto 0; width: 100%; }
.staff-login .panel-head { justify-content: flex-start; gap: 10px; }
.lock { width: 30px; height: 30px; border-radius: 8px; background: var(--admin); color: var(--admin-ink); display: grid; place-items: center; }
.lock svg { width: 16px; height: 16px; }

/* Customers admin */
.two { display: grid; grid-template-columns: minmax(0, 1fr) minmax(0, 1fr); gap: 16px; align-items: start; }
.inline-form { display: grid; gap: 10px; padding: 14px 18px 18px; border-top: 1px solid var(--line); }
.inline-form .row2 { gap: 10px; }
.inline-form h3 { margin: 0; font-size: 14px; font-weight: 600; font-family: var(--font-body); }
table.q.plain tbody tr { cursor: default; }
.st-locked { background: var(--crit-soft); color: var(--crit); }
.st-active { background: var(--ok-soft); color: var(--ok); }
.role-staff { background: var(--info-soft); color: var(--info); }
@media (max-width: 1080px) { .two { grid-template-columns: minmax(0, 1fr); } }
/* ---- Queue: views, filter bar, groups ---- */
.views { display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); gap: 12px; }
.view { all: unset; box-sizing: border-box; cursor: pointer; background: var(--surface); border: 1px solid var(--line); border-radius: var(--radius); padding: 12px 16px; display: grid; gap: 0; min-width: 0; }
.view:hover { border-color: var(--admin); }
.view:focus-visible { outline: 2px solid var(--highlight); outline-offset: 2px; }
.view[aria-pressed="true"] { border-color: var(--admin); box-shadow: inset 0 0 0 1px var(--admin); background: var(--sunken); }
.view span { font-size: 13.5px; color: var(--muted); font-weight: 600; }
.view b { font-family: var(--font-display); font-size: 28px; font-weight: 600; font-variant-numeric: tabular-nums; line-height: 1.25; }
.view small { font-size: 12.5px; color: var(--muted); }
.view.alert b { color: var(--crit); }

.filterbar { display: flex; flex-wrap: wrap; gap: 12px 24px; padding: 12px 16px; align-items: flex-end; }
.fgroup { display: grid; gap: 6px; min-width: 0; }
.fgroup.fend { margin-left: auto; }
.flabel { font-size: 12px; text-transform: uppercase; letter-spacing: .07em; color: var(--muted); font-weight: 600; }
.fgroup select { width: auto; padding: 6px 10px; font-size: 14px; }
.seg { display: flex; flex-wrap: wrap; gap: 2px; background: var(--sunken); padding: 3px; border-radius: 8px; }
.seg button { border: 0; background: transparent; padding: 5px 10px; border-radius: 6px; font-size: 14px; cursor: pointer; color: var(--muted); font-weight: 600; display: inline-flex; gap: 6px; align-items: center; }
.seg button[aria-pressed="true"] { background: var(--surface); color: var(--fg); box-shadow: 0 1px 2px rgb(0 0 0 / .08); }
.seg i, .fchip i { font-style: normal; font-variant-numeric: tabular-nums; font-size: 12.5px; color: var(--muted); font-weight: 500; }
.chips { display: flex; flex-wrap: wrap; gap: 6px; }
.fchip { border: 1px solid var(--line); background: var(--surface); border-radius: 8px; padding: 4px 8px; cursor: pointer; display: inline-flex; align-items: center; gap: 6px; opacity: .45; }
.fchip[aria-pressed="true"] { opacity: 1; border-color: var(--muted); }
.fchip .prio { font-size: 13.5px; font-weight: 600; }

.qtitle { display: flex; align-items: baseline; gap: 10px; flex-wrap: wrap; }
.qsearch { width: 240px; max-width: 100%; padding: 6px 10px; font-size: 14px; }
table.q tr.grp td { background: var(--sunken); padding: 7px 12px; font-size: 13px; font-weight: 600; cursor: default; border-bottom: 1px solid var(--line); }
table.q tr.grp:hover td { background: var(--sunken); }
table.q tr.grp { cursor: default; }
.prio.nodot::before { display: none; }
.gcount { margin-left: 8px; color: var(--muted); font-weight: 500; font-variant-numeric: tabular-nums; }
table.q tr.trow td:first-child { box-shadow: inset 3px 0 0 var(--line); }
table.q tr.trow[data-prio="Hoch"] td:first-child { box-shadow: inset 3px 0 0 var(--crit); }
table.q tr.trow[data-prio="Mittel"] td:first-child { box-shadow: inset 3px 0 0 var(--warn); }
table.q tr.trow[data-prio="Niedrig"] td:first-child { box-shadow: inset 3px 0 0 var(--info); }
.btn.claim { background: var(--admin); color: var(--admin-ink); padding: 4px 10px; font-size: 13px; }
.who { font-size: 14px; color: var(--muted); white-space: nowrap; }
.who.me { color: var(--fg); font-weight: 600; }

.claimbar { display: flex; flex-wrap: wrap; align-items: center; justify-content: space-between; gap: 8px 12px; padding: 10px 12px; border-radius: 8px; font-size: 14.5px; background: var(--sunken); }
.claimbar[data-state="unclaimed"] { background: var(--crit-soft); color: var(--crit); }
.claimbar[data-state="unclaimed"] span { color: var(--crit); font-weight: 600; }
.claimbar[data-state="mine"] { background: var(--ok-soft); color: var(--ok); }
.claimbar b { font-weight: 600; }

/* Customer ticket groups */
.tgroup-h { display: flex; justify-content: space-between; align-items: center; padding: 8px 16px; background: var(--sunken); font-size: 12px; text-transform: uppercase; letter-spacing: .07em; color: var(--muted); font-weight: 600; list-style: none; }
.tgroup-h button { all: unset; cursor: pointer; text-transform: none; letter-spacing: 0; font-size: 13px; text-decoration: underline; text-underline-offset: 3px; }
.tgroup-h button:focus-visible { outline: 2px solid var(--accent); }

@media (max-width: 860px) { .views { grid-template-columns: repeat(2, minmax(0, 1fr)); } .fgroup.fend { margin-left: 0; } }
/* ---- Admin: category rail + centered ticket ---- */
.admin-shell { grid-template-columns: 236px minmax(0, 1fr); }
.rail { position: sticky; top: calc(16px + env(safe-area-inset-top, 0px)); display: grid; gap: 14px; background: var(--surface); border: 1px solid var(--line); border-radius: var(--radius); padding: 12px 8px; max-height: calc(100vh - 32px); overflow-y: auto; }
.rail-sec { display: grid; gap: 1px; }
.rail-sec + .rail-sec { border-top: 1px solid var(--line); padding-top: 12px; }
.rail-h { font-size: 11.5px; text-transform: uppercase; letter-spacing: .08em; color: var(--muted); font-weight: 600; padding: 0 10px 4px; }
.rail-h small { text-transform: none; letter-spacing: 0; font-weight: 400; }
.rail-item { all: unset; box-sizing: border-box; cursor: pointer; display: flex; align-items: center; gap: 10px; padding: 7px 10px; border-radius: 7px; font-size: 15px; color: var(--fg); }
.rail-item:hover { background: var(--sunken); }
.rail-item:focus-visible { outline: 2px solid var(--accent); outline-offset: -2px; }
.rail-item[aria-current="page"] { background: var(--admin); color: var(--admin-ink); font-weight: 600; }
.rail-item .ri-l { flex: 1; min-width: 0; overflow-wrap: anywhere; }
.rail-item b { font-weight: 500; font-size: 13.5px; font-variant-numeric: tabular-nums; color: var(--muted); }
.rail-item[aria-current="page"] b { color: inherit; }
.rail-item b.hot { background: var(--crit); color: var(--surface); border-radius: 999px; padding: 0 7px; font-weight: 600; }
.ri-dot { width: 9px; height: 9px; border-radius: 3px; background: var(--muted); flex: none; }
.ri-dot.hollow { background: transparent; box-shadow: inset 0 0 0 1.5px var(--muted); }
.ri-dot.alertdot { background: var(--crit); border-radius: 50%; }
.ri-dot.me { background: var(--accent); border-radius: 50%; }
.ri-dot.s-open { background: var(--info); } .ri-dot.s-work { background: var(--warn); } .ri-dot.s-wait { background: var(--muted); } .ri-dot.s-done { background: var(--ok); }
.ri-dot.p-hoch { background: var(--crit); } .ri-dot.p-mittel { background: var(--warn); } .ri-dot.p-niedrig { background: var(--info); }
.rail-item[aria-current="page"] .ri-dot { box-shadow: 0 0 0 2px var(--admin-ink); }

.qtools { display: flex; flex-wrap: wrap; gap: 8px; }
.qtools select { width: auto; padding: 6px 10px; font-size: 14px; }
.sr { position: absolute; width: 1px; height: 1px; overflow: hidden; clip: rect(0 0 0 0); }

.tview { display: grid; gap: 12px; max-width: 1000px; width: 100%; margin: 0 auto; }
.tnav { display: flex; flex-wrap: wrap; justify-content: space-between; align-items: center; gap: 8px; }
.tnav-r { display: flex; align-items: center; gap: 8px; }
.tcard { overflow: hidden; }
.thead { padding: 20px 24px 16px; display: grid; gap: 10px; border-bottom: 1px solid var(--line); }
.thead h2 { margin: 0; font-size: 24px; font-weight: 600; line-height: 1.25; letter-spacing: -0.01em; overflow-wrap: anywhere; }
.tgrid { display: grid; grid-template-columns: minmax(0, 1fr) 260px; }
.tmain { padding: 20px 24px 24px; display: grid; gap: 16px; align-content: start; min-width: 0; }
.tside { padding: 20px; border-left: 1px solid var(--line); background: var(--bg); display: grid; gap: 12px; align-content: start; min-width: 0; }
.tside select { background: var(--surface); }
dl.info { margin: 4px 0 0; display: grid; gap: 8px; font-size: 14px; }
dl.info div { display: grid; gap: 0; min-width: 0; }
dl.info dt { font-size: 11.5px; text-transform: uppercase; letter-spacing: .07em; color: var(--muted); font-weight: 600; }
dl.info dd { margin: 0; overflow-wrap: anywhere; }
.tside details.transcript { background: var(--surface); }
.thread .post { padding: 12px 14px; }
.thread .post p { font-size: 15.5px; }

@media (max-width: 1080px) { .tgrid { grid-template-columns: minmax(0, 1fr); } .tside { border-left: 0; border-top: 1px solid var(--line); grid-template-columns: repeat(auto-fit, minmax(180px, 1fr)); } dl.info, .tside details { grid-column: 1 / -1; } }
@media (max-width: 860px) {
  .admin-shell { grid-template-columns: minmax(0, 1fr); }
  .rail { position: static; max-height: none; grid-auto-flow: column; grid-auto-columns: max-content; overflow-x: auto; padding: 8px; gap: 8px; }
  .rail-sec { grid-auto-flow: column; gap: 4px; align-items: center; }
  .rail-sec + .rail-sec { border-top: 0; padding-top: 0; border-left: 1px solid var(--line); padding-left: 8px; }
  .rail-h { display: none; }
  .rail-item { white-space: nowrap; }
  .thead, .tmain { padding-inline: 16px; }
}
/* ---- Benexa customer form ---- */
.chatnote { margin: 0; padding: 0 14px 10px; font-size: 12.5px; color: var(--muted); }
.contact { display: flex; align-items: center; gap: 12px; padding: 14px 18px; }
.contact .ini { width: 40px; height: 40px; border-radius: 50%; background: var(--admin); color: var(--admin-ink); display: grid; place-items: center; font-weight: 700; flex: none; }
.contact div { display: grid; gap: 0; min-width: 0; }
.contact small { color: var(--muted); font-size: 13px; }
.contact b { font-weight: 600; }
fieldset.yn { border: 0; padding: 0; margin: 0; display: grid; gap: 6px; }
fieldset.yn legend { font-size: 14px; font-weight: 600; padding: 0; margin-bottom: 4px; }
fieldset.yn label { display: flex; align-items: center; gap: 8px; font-weight: 400; font-size: 15px; grid-template-columns: none; cursor: pointer; }
fieldset.yn input { width: auto; accent-color: var(--accent); }
.opt { font-weight: 400; color: var(--muted); }
textarea.f.small { min-height: 56px; }
.shot { display: flex; flex-wrap: wrap; align-items: center; gap: 8px 12px; }
.shot label.btn { display: inline-block; font-size: 14px; font-weight: 600; }
.shot img { max-width: 100%; max-height: 140px; border-radius: 6px; border: 1px solid var(--line); flex-basis: 100%; object-fit: contain; object-position: left; }
.advice { display: grid; gap: 2px; font-size: 14.5px; background: var(--crit-soft); color: var(--crit); border-radius: 8px; padding: 10px 12px; }
.advice b { font-weight: 700; }
.advice span { color: var(--fg); }
.warnbox { font-size: 14px; background: var(--warn-soft); color: var(--warn); border-radius: 8px; padding: 10px 12px; font-weight: 500; }
details.scope { font-size: 14px; color: var(--muted); }
details.scope summary { cursor: pointer; font-weight: 600; }
details.scope ul { margin: 6px 0 0; padding-left: 18px; display: grid; gap: 4px; }
.post img.shotimg { display: block; max-width: 100%; max-height: 260px; margin-top: 8px; border-radius: 6px; border: 1px solid var(--line); }
.post .facts { display: flex; flex-wrap: wrap; gap: 4px 14px; font-size: 13.5px; color: var(--muted); margin-top: 6px; }
.post .facts b { color: var(--fg); font-weight: 600; }
.chip.blocked { background: var(--crit-soft); color: var(--crit); }
/* ---- Customer pages ---- */
.sitenav { display: flex; flex-wrap: wrap; gap: 4px; border-bottom: 1px solid var(--line); margin-bottom: 20px; }
.sitenav a { color: var(--muted); text-decoration: none; font-weight: 600; font-size: 15.5px; padding: 10px 14px 11px; border-bottom: 3px solid transparent; margin-bottom: -1px; display: inline-flex; align-items: center; gap: 8px; }
.sitenav a:hover { color: var(--fg); }
.sitenav a[aria-current="page"] { color: var(--accent); border-bottom-color: var(--highlight); }
:root[data-theme="dark"] .sitenav a[aria-current="page"] { color: var(--fg); }
@media (prefers-color-scheme: dark) { :root:not([data-theme="light"]) .sitenav a[aria-current="page"] { color: var(--fg); } }
.sitenav a:focus-visible { outline: 2px solid var(--highlight); outline-offset: -2px; border-radius: 4px; }
.navcount:empty { display: none; }
.navcount { background: var(--accent-soft); color: var(--accent); font-size: 12.5px; font-weight: 700; border-radius: 999px; padding: 0 8px; font-variant-numeric: tabular-nums; }
.btn .navcount { background: var(--accent-ink); color: var(--accent); margin-left: 4px; }
.page { display: grid; gap: 20px; }
.hero { max-width: 860px; width: 100%; margin: 0 auto; display: grid; gap: 4px; }
.hero h2 { margin: 0; font-size: clamp(24px, 3.4vw, 32px); font-weight: 700; letter-spacing: -0.02em; color: var(--accent); }
:root[data-theme="dark"] .hero h2 { color: var(--fg); }
@media (prefers-color-scheme: dark) { :root:not([data-theme="light"]) .hero h2 { color: var(--fg); } }
.hero p { margin: 0; color: var(--muted); font-size: 17px; max-width: 60ch; }
.nova-chat { max-width: 860px; width: 100%; margin: 0 auto; height: min(640px, calc(100vh - 260px)); min-height: 460px; box-shadow: 0 1px 0 var(--line), 0 12px 32px -18px rgb(0 41 66 / .35); }
.shortcuts { max-width: 860px; width: 100%; margin: 0 auto; display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 12px; }
.shortcut { display: grid; gap: 4px; align-content: start; background: var(--surface); border: 1px solid var(--line); border-radius: var(--radius); padding: 14px 16px; color: var(--fg); text-decoration: none; font-size: 14.5px; }
a.shortcut:hover { border-color: var(--highlight); }
a.shortcut:focus-visible { outline: 2px solid var(--highlight); outline-offset: 2px; }
.shortcut b { font-size: 15.5px; font-weight: 700; color: var(--accent); }
:root[data-theme="dark"] .shortcut b { color: var(--fg); }
@media (prefers-color-scheme: dark) { :root:not([data-theme="light"]) .shortcut b { color: var(--fg); } }
.shortcut span { color: var(--muted); }
.shortcut.warn { background: var(--crit-soft); border-color: transparent; }
.shortcut.warn b { color: var(--crit); }
.pagehead { display: flex; flex-wrap: wrap; justify-content: space-between; align-items: flex-end; gap: 12px 20px; }
.pagehead h2 { margin: 0; font-size: 26px; font-weight: 700; letter-spacing: -0.015em; }
.pagehead p { margin: 4px 0 0; color: var(--muted); max-width: 62ch; }
.pagehead .btn { text-decoration: none; display: inline-flex; align-items: center; }
.authslot:empty { display: none; }
.authslot .auth { max-width: 520px; }
.page-grid { display: grid; grid-template-columns: minmax(0, 1fr) 300px; gap: 20px; align-items: start; }
.page-aside { display: grid; gap: 16px; position: sticky; top: calc(16px + env(safe-area-inset-top, 0px)); }
.tips { padding: 14px 18px; font-size: 14.5px; }
.tips h3 { margin: 0 0 6px; font-size: 15px; font-weight: 700; }
.tips ul { margin: 0; padding-left: 18px; display: grid; gap: 6px; color: var(--muted); }
.event a.evlink { color: inherit; font-weight: 600; text-decoration: underline; text-underline-offset: 3px; margin-left: 6px; }
#pageMine .tlist .ticket button.row { padding-block: 14px; }
@media (max-width: 860px) {
  .page-grid { grid-template-columns: minmax(0, 1fr); }
  .page-aside { position: static; order: -1; }
  .tips { display: none; }
  .shortcuts { grid-template-columns: minmax(0, 1fr); }
  .nova-chat { height: calc(100vh - 230px); }
}
/* ---- Admin overview ---- */
body.is-admin .sitenav a[aria-current="page"] { color: var(--admin); }
:root[data-theme="dark"] body.is-admin .sitenav a[aria-current="page"] { color: var(--fg); }
@media (prefers-color-scheme: dark) { :root:not([data-theme="light"]) body.is-admin .sitenav a[aria-current="page"] { color: var(--fg); } }
body.is-admin .navcount { background: var(--admin); color: var(--admin-ink); }
body.is-admin .hero h2, body.is-admin .pagehead h2 { color: var(--fg); }
.olist { list-style: none; margin: 0; padding: 0; }
.olist li + li { border-top: 1px solid var(--line); }
.orow { all: unset; box-sizing: border-box; cursor: pointer; display: grid; gap: 3px; width: 100%; padding: 11px 16px 11px 18px; box-shadow: inset 3px 0 0 var(--line); min-width: 0; }
.orow[data-prio="Hoch"] { box-shadow: inset 3px 0 0 var(--crit); }
.orow[data-prio="Mittel"] { box-shadow: inset 3px 0 0 var(--warn); }
.orow[data-prio="Niedrig"] { box-shadow: inset 3px 0 0 var(--info); }
.orow:hover { background: var(--sunken); }
.orow:focus-visible { outline: 2px solid var(--highlight); outline-offset: -2px; }
.orow .ttl { font-weight: 600; overflow-wrap: anywhere; }
.orow .sub { color: var(--muted); font-size: 13.5px; }
#aOverview .two { gap: 20px; }
#aTickets { margin-top: 0; }
/* ---- E-mail page ---- */
.mails-grid { display: grid; grid-template-columns: minmax(0, 360px) minmax(0, 1fr); gap: 20px; align-items: start; }
.mails-grid .settings { padding: 16px 18px; }
#outList { max-height: 380px; overflow-y: auto; }
#outList .orow[aria-pressed="true"] { background: var(--accent-soft); }
.mailwrap { padding: 20px; background: var(--sunken); overflow-x: auto; border-radius: 0 0 var(--radius) var(--radius); }
.mailprev { max-width: 640px; margin: 0 auto; }
.mailhead { background: #FFFFFF; color: #0F172A; border: 1px solid #E2E8F0; border-radius: 10px; padding: 10px 14px; margin-bottom: 10px; font-size: 13.5px; display: grid; gap: 2px; font-family: "Segoe UI", Arial, sans-serif; }
.mailhead span { display: inline-block; min-width: 64px; color: #64748B; }
.mailprev a { cursor: pointer; }
@media (max-width: 860px) { .mails-grid { grid-template-columns: minmax(0, 1fr); } }
/* ---- Customers & accounts ---- */
.addpanel { padding: 18px 20px; }
.addform { display: grid; gap: 12px; }
.addform h3, #staffAddForm h3 { margin: 0; font-size: 16px; font-weight: 700; }
.addgrid { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 12px; }
.btnrow { display: inline-flex; gap: 8px; }
.custbar { display: flex; flex-wrap: wrap; justify-content: space-between; align-items: center; gap: 8px 16px; }
.firmgrid { display: grid; grid-template-columns: repeat(auto-fill, minmax(min(100%, 360px), 1fr)); gap: 16px; align-items: start; }
.firm { background: var(--surface); border: 1px solid var(--line); border-radius: var(--radius); display: grid; min-width: 0; }
.firm.locked { opacity: .7; }
.firm-h { display: flex; justify-content: space-between; align-items: flex-start; gap: 12px; padding: 14px 16px 12px; border-bottom: 1px solid var(--line); }
.firm-h > div { display: grid; gap: 6px; min-width: 0; }
.firm-h h3 { margin: 0; font-size: 16.5px; font-weight: 700; overflow-wrap: anywhere; }
.firm-f { display: grid; grid-template-columns: minmax(0, 1fr) minmax(0, 1fr); gap: 10px; padding: 12px 16px; }
.firm-f label { font-size: 12px; text-transform: uppercase; letter-spacing: .06em; color: var(--muted); }
.firm-f input, .firm-f select { text-transform: none; letter-spacing: 0; font-size: 14px; padding: 7px 9px; color: var(--fg); }
.firm-p { padding: 4px 16px 14px; display: grid; gap: 6px; }
.firm-ph { font-size: 12px; text-transform: uppercase; letter-spacing: .06em; color: var(--muted); font-weight: 600; }
.firm-p ul, .teamlist { list-style: none; margin: 0; padding: 0; }
.firm-p li { display: grid; grid-template-columns: minmax(0, 1fr) auto auto; align-items: center; gap: 8px; padding: 8px 0; border-top: 1px solid var(--line); }
.firm-p li:first-child { border-top: 0; }
.firm-p li.sub { display: block; color: var(--muted); font-size: 14px; }
.who2 { display: grid; min-width: 0; }
.who2 b { font-weight: 600; font-size: 14.5px; }
.who2 span { color: var(--muted); font-size: 13px; overflow-wrap: anywhere; }
li.is-locked .who2 { opacity: .6; }
.firm-p .linkbtn { justify-self: start; margin-top: 2px; }
form.addperson { display: grid; grid-template-columns: minmax(0, 1fr) minmax(0, 1.3fr) auto; gap: 8px; }
form.addperson input { font-size: 14px; padding: 7px 9px; }
form.addperson .err { grid-column: 1 / -1; }
.teamlist li { display: grid; grid-template-columns: auto minmax(0, 220px) minmax(0, 1fr) auto; align-items: center; gap: 12px; padding: 12px 18px; border-top: 1px solid var(--line); }
.teamlist li:first-child { border-top: 0; }
.teamlist .ini { width: 34px; height: 34px; border-radius: 50%; background: var(--admin); color: var(--admin-ink); display: grid; place-items: center; font-weight: 700; font-size: 13px; }
.teamlist .sub { color: var(--muted); font-size: 13.5px; }
#staffFormPanel .inline-form { border-top: 1px solid var(--line); }
@media (max-width: 760px) {
  .addgrid { grid-template-columns: minmax(0, 1fr); }
  .firm-f, form.addperson { grid-template-columns: minmax(0, 1fr); }
  .teamlist li { grid-template-columns: auto minmax(0, 1fr) auto; }
  .teamlist li .sub { grid-column: 2 / -1; }
}

/* ---- Live system additions ---- */
.post .errtext { margin: 6px 0 0; font-family: var(--font-mono); font-size: 13.5px; }
.t-top.tags { margin-top: 4px; }
.mailfail { color: var(--crit); font-weight: 600; }
.mslogin { display: inline-flex; align-items: center; gap: 10px; text-decoration: none; justify-self: start; }
.staff-login .auth-body { gap: 16px; }
.staff-login .auth-body > a.linkbtn { justify-self: start; }
.post img.shotimg { cursor: zoom-in; }

/* ---- Audit log ---- */
#aAudit .panel-head { gap: 10px 16px; }
.auditlist { list-style: none; margin: 0; padding: 0; }
.auditlist .a-day { position: sticky; top: env(safe-area-inset-top, 0px); z-index: 1; background: var(--sunken); padding: 7px 18px; font-size: 12px; text-transform: uppercase; letter-spacing: .07em; color: var(--muted); font-weight: 600; border-bottom: 1px solid var(--line); }
.auditlist .a-row { display: grid; grid-template-columns: 52px 76px minmax(0, 1fr); gap: 12px; align-items: start; padding: 10px 18px; border-bottom: 1px solid var(--line); }
.a-time { font-variant-numeric: tabular-nums; color: var(--muted); font-size: 13.5px; padding-top: 2px; }
.a-badge { display: inline-block; font-size: 12px; font-weight: 700; padding: 2px 8px; border-radius: 999px; background: var(--sunken); color: var(--muted); }
.a-ki .a-badge { background: var(--accent-soft); color: var(--accent); }
.a-staff .a-badge { background: var(--admin); color: var(--admin-ink); }
.a-customer .a-badge { background: var(--info-soft); color: var(--info); }
.a-body { min-width: 0; display: grid; gap: 3px; }
.a-body p { margin: 0; font-size: 14.5px; overflow-wrap: anywhere; }
.a-body b { font-weight: 600; }
.a-meta { display: flex; flex-wrap: wrap; gap: 4px 12px; font-size: 13px; color: var(--muted); }
.a-meta a.tid { color: var(--info); text-decoration: underline; text-underline-offset: 2px; }
.auditmore { padding: 12px 18px; display: flex; justify-content: center; }
.auditmore:has(> [hidden]) { display: none; }
ol.hist { list-style: none; margin: 0; padding: 0 12px 12px; display: grid; gap: 8px; font-size: 13px; }
ol.hist li { display: grid; gap: 1px; padding-left: 10px; border-left: 2px solid var(--line); }
ol.hist li.a-ki { border-left-color: var(--accent); }
ol.hist li.a-staff { border-left-color: var(--admin); }
ol.hist li.a-customer { border-left-color: var(--info); }
.hist-time { color: var(--muted); font-size: 12px; font-variant-numeric: tabular-nums; }
@media (max-width: 600px) { .auditlist .a-row { grid-template-columns: 44px minmax(0, 1fr); } .a-who { grid-column: 2; } .a-body { grid-column: 2; } }

/* ---- Phone ---- */
.phonenum { font-size: 26px; font-weight: 700; letter-spacing: .01em; color: var(--accent); margin: 0; font-variant-numeric: tabular-nums; }
.phonenum a { color: inherit; text-decoration: none; }
.chip.cb { background: var(--warn-soft); color: var(--warn); }
.ri-dot.cb { background: var(--warn); border-radius: 50%; }

/* ---------- Ticket agent (Nova) ---------- */
.post.nova { background: var(--surface); border: 1px solid var(--line); border-left: 3px solid var(--highlight); }
.chip.nova { background: var(--info-soft); color: var(--info); }
.ri-dot.nova { background: var(--highlight); border-radius: 50%; }
.agent-sum { border: 1px solid var(--line); border-left: 3px solid var(--highlight); border-radius: 10px; padding: 12px 14px; margin-bottom: 12px; display: grid; gap: 8px; background: var(--surface); }
.agent-sum .sum-head { display: flex; align-items: center; justify-content: space-between; gap: 8px; }
.agent-sum .sum-head b { font-size: 14px; color: var(--info); }
.agent-sum p { margin: 0; }
.agent-sum .sum-kurz { font-size: 15.5px; }
.agent-sum .sum-state { font-size: 13.5px; padding: 6px 10px; border-radius: 6px; background: var(--info-soft); color: var(--info); }
.agent-sum .sum-state.s-uebergeben { background: var(--ok-soft); color: var(--ok); }
.agent-sum .sum-state.s-geloest { background: var(--ok-soft); color: var(--ok); }
.agent-sum dl.sum-facts { margin: 0; display: grid; grid-template-columns: repeat(auto-fit, minmax(170px, 1fr)); gap: 8px 16px; font-size: 14px; }
.agent-sum dl.sum-facts div { min-width: 0; }
.agent-sum dt { font-size: 11.5px; text-transform: uppercase; letter-spacing: .07em; color: var(--muted); font-weight: 600; }
.agent-sum dd { margin: 0; overflow-wrap: anywhere; }
.agent-sum .sum-list h4 { margin: 0 0 2px; font-size: 11.5px; text-transform: uppercase; letter-spacing: .07em; color: var(--muted); }
.agent-sum .sum-list ul { margin: 0; padding-left: 18px; font-size: 14px; display: grid; gap: 2px; }
.agent-sum .sum-list p { font-size: 14px; }
.agent-sum .sum-list.next h4 { color: var(--ok); }
.agent-sum .sum-list.open h4 { color: var(--warn); }
fieldset.agent-set { border: 1px solid var(--line); border-radius: 10px; padding: 12px 14px; margin: 0; display: grid; gap: 8px; }
fieldset.agent-set legend { font-weight: 600; font-size: 14px; padding: 0 6px; }
fieldset.agent-set label.check { display: flex; align-items: center; gap: 8px; font-weight: 600; cursor: pointer; }
fieldset.agent-set label.check input { width: auto; accent-color: var(--accent); }
.solved-row { display: flex; flex-wrap: wrap; align-items: center; justify-content: flex-end; gap: 8px; margin-top: 8px; }
.nova-typing { margin: 8px 0 0; font-size: 13.5px; color: var(--info); }
.claimbar[data-state="nova"] { background: var(--info-soft); color: var(--info); }
.shotcheck { border: 1px solid var(--warn-soft); background: var(--warn-soft); border-radius: 8px; padding: 10px 12px; display: grid; gap: 6px; font-size: 14px; }
.shotcheck p { margin: 0; }
.shotcheck label.check { display: flex; align-items: center; gap: 8px; font-weight: 600; cursor: pointer; }
.shotcheck input { width: auto; accent-color: var(--accent); }
.phone-direct { margin: 0; font-size: 14.5px; color: var(--muted); }
.phone-direct a { color: var(--accent); font-weight: 600; }
.people { display: grid; gap: 6px; border-top: 1px solid var(--line); padding-top: 10px; }
.people h3 { margin: 0; font-size: 13px; text-transform: uppercase; letter-spacing: .06em; color: var(--muted); }
.people-list { list-style: none; margin: 0; padding: 0; display: grid; gap: 4px; font-size: 14px; }
.people-list li { display: flex; flex-wrap: wrap; align-items: baseline; gap: 2px 8px; }
.people-list .linkbtn { margin-left: auto; font-size: 13px; }
.people-add { display: flex; flex-wrap: wrap; gap: 6px; }
.people-add select { flex: 1 1 100%; min-width: 0; }
.people-new summary { font-size: 13px; color: var(--accent); cursor: pointer; }
.people-new { display: grid; gap: 6px; }
.people-new[open] { gap: 6px; }
.people-new input { width: 100%; }
.btn.danger { color: var(--crit); }

/* ---------- P1 Rechtliches (02.10.2026): Rechtsseiten, Fusszeile, Hinweis vor der Nutzung ----------
   Im heutigen Aussehen, das neue Design folgt mit P2. Textfarben bewusst --fg statt --muted:
   --muted misst auf --bg nur 4.34:1 (unter 4.5:1); die neuen Elemente sollen den Mangel nicht erben. */

/* Kopf der Rechtsseiten: dieselbe Marke wie im Portal, als Link zurück zur Startseite */
.brand-home { color: inherit; text-decoration: none; border-radius: 8px; }
.brand-home .brand-name { display: block; font-size: 20px; font-weight: 700; letter-spacing: -0.015em; color: var(--accent); line-height: 1.25; }
:root[data-theme="dark"] .brand-home .brand-name { color: var(--fg); }
@media (prefers-color-scheme: dark) { :root:not([data-theme="light"]) .brand-home .brand-name { color: var(--fg); } }
.brand-home .brand-sub { display: block; color: var(--fg); font-size: 14px; }
.top > a.btn { text-decoration: none; display: inline-flex; align-items: center; min-height: 44px; }

/* Rechtstexte: linksbündig, Lesebreite 58ch wie .recht der Homepage */
.recht { width: 100%; max-width: 58ch; margin: 8px auto 0; text-align: left; font-size: 16px; line-height: 1.6; }
.recht h1 { font-size: 28px; line-height: 1.2; margin: 8px 0 20px; color: var(--fg); overflow-wrap: break-word; }
.recht h2 { font-size: 19px; line-height: 1.3; margin: 32px 0 10px; color: var(--fg); overflow-wrap: break-word; }
.recht p, .recht li { color: var(--fg); margin: 0 0 12px; }
.recht ul { margin: 0 0 12px; padding-left: 1.3em; display: grid; gap: 6px; }
.recht li { margin: 0; }
.recht a { color: var(--fg); text-underline-offset: 3px; }
.recht code { font-family: var(--font-mono); font-size: .9em; padding: 1px 5px; border-radius: 5px; background: var(--sunken); }
.recht__hinweis { background: var(--note); border: 1px solid var(--line); border-radius: var(--radius); padding: 12px 16px; margin: 0 0 20px; }
.recht__hinweis p { margin: 0; }
.recht__tabelle { overflow-x: auto; margin: 0 0 16px; }
.recht table { border-collapse: collapse; width: 100%; font-size: 15px; }
.recht th, .recht td { text-align: left; vertical-align: top; padding: 8px 10px; border-bottom: 1px solid var(--line-strong); color: var(--fg); }
.recht th { font-weight: 600; }
.recht__stand { margin-top: 28px; }

/* Fusszeile in Kunden-, Admin- und Rechtsseiten */
.sitefoot { border-top: 1px solid var(--line); padding-top: 16px; margin-top: 12px; display: flex; flex-wrap: wrap; align-items: center; justify-content: space-between; gap: 8px 24px; font-size: 14px; color: var(--fg); }
.sitefoot nav { display: flex; flex-wrap: wrap; gap: 0 20px; }
.sitefoot a { color: var(--fg); text-underline-offset: 3px; display: inline-flex; align-items: center; min-height: 44px; }
.sitefoot a[aria-current="page"] { font-weight: 600; }
.sitefoot p { margin: 0; }

/* Hinweis vor der Nutzung (Chat, Ticketformular, Anmeldung) */
.legalnote { margin: 0; font-size: 13px; color: var(--fg); }
.legalnote a { color: var(--fg); text-underline-offset: 3px; }
.chat .legalnote { padding: 0 14px 12px; }
.legalnote.vor-knopf { margin: 4px 0 0; }
.recht a[href^="tel:"] { white-space: nowrap; }